Legal Notice

Company name of the operating company : Hôtel Villa Saint-Hubert

Email : contact@villasainthubert.com

Phone : +33 (0) 4 93 84.66.51

Share capital : 7 622 €

VAT identification number : FR90390365856

Siret number : 39036585600017

Photo credits : © Eliophot

Liability

By accessing this site, you are informed that the use of the Internet requires compliance with a set of legislation relating in particular to copyright and the Data Protection law. Hôtel Villa Saint-Hubert and ELIOPHOT cannot be held liable for any errors or omissions, and the publisher reserves the right to modify and update the site data at any time.

Copyright

In accordance with the French Intellectual Property Code, reproduction for purposes other than private use, sale, distribution, publication, adaptation or communication, whether partial or complete, of the data (presentation, layout of the site, photos, texts and illustrations protected by copyright) is strictly subject to prior written authorization from the rights holders mentioned above.

Data Protection

Any user who has provided directly or indirectly identifiable information has a right of access and rectification in accordance with Law No. 78-17 of 6/01/78 (Data Protection) from the site administrator.

Personal Data Protection

Identity of the data controller

The Site is published by the operating company whose contact details are listed above. Access to the website and use of its content are governed by the terms of use described below.

Nature of personal data

"Personal data" means any personal information that you may share with the operating company and which may allow the latter, directly or indirectly, to identify you as a natural person, for example during a website visit, an information request, a room reservation and other services.

Personal data collected

You may be asked to provide your personal data when browsing the operating company's website.

Whether the information requested is mandatory or optional is indicated to you during collection by an asterisk « * ». The information requested marked with an asterisk is mandatory as it is essential for processing your various requests. The other information is intended to get to know you better and to improve the services offered to you. They are therefore optional.

The operating company collects and processes in particular your name, first name, email address, billing address, phone number, IP address, connection data and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay…), your online reviews.

When is your personal data collected?

You browse the website (IP address and Cookies) and view products or services ;
You share your observations/comments with the operating company in certain sections, via questionnaires or contact forms, on the official social media pages of the operating company ;
You send an email to the operating company ;
You subscribe to the newsletter mailing list ;
You share a page or offer by sending an email or through a social network ;
You respond to a satisfaction questionnaire ;
You make a quote request.

Data storage

The information collected is stored in our various booking systems on secure SSL-certified databases.

This database includes: customer names, their addresses, their phone numbers, their position, their company name and their credit card data. We may also record other information such as your preferences regarding the room, meals, drinks and other services as well as your stay history at our establishment.

Purpose of data collection by the operating company

Through the website, the operating company collects data concerning you that is strictly necessary for the following purposes :

To manage your information and booking requests, as well as any loyalty program ;
To improve and personalize the operating company's services to facilitate your browsing on the website ;
To manage and monitor the entire customer relationship ;
Manage subscription to the operating company's news and promotional offers (newsletter) ;
To manage all your access requests in accordance with applicable legislation ;
Manage unpaid amounts and disputes ;
Manage job application requests in connection with the operating company's job offers that have caught your attention, or any spontaneous application ;
Measuring quality and satisfaction.

In the absence of a response to mandatory information, your request cannot be processed.

Operating company commitments regarding personal data protection

Transparency and purpose :

No personal data is or will be collected without your knowledge. The optional or mandatory nature of the information to be provided to the operating company in the context of the collection carried out on the website will be indicated to you in advance, via the presence of the « * » asterisk symbol. The operating company collects and processes your personal data only for the purposes described in these Legal Notices.

Proportionality and relevance :

The operating company collects and processes only the personal data necessary for the proper processing of your request or for the personalization of the services offered to you.

Data retention period :

The operating company retains your personal data only for the period necessary for their processing in accordance with what is provided for by applicable law.

Security and confidentiality :

The operating company undertakes to take the necessary measures to ensure the confidentiality of data and not to disclose it to unauthorized third parties.

We may be required to transmit your personal information to local authorities, if required by law or in the context of an investigation and in accordance with local regulations.

Like most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), type of browser used, internet service provider, referral pages and final pages, operating system, date, time and Clickstream data.

Cookies do not record information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than you and cannot by themselves reveal your identity.

Respect for your rights :

You are informed of your rights to query, access, rectify and object on legitimate grounds as well as your right to object to commercial prospecting in accordance with the provisions of Law No. 78-17 of January 6, 1978.

Rights of access, rectification and opposition :

In accordance with Law No. 78-17 of January 6, 1978, relating to Data Protection, Files and Freedoms, you have, upon simple written request, a right of access and rectification to the information concerning you.

You may also, for legitimate reasons, object to the processing of data concerning you.

To exercise any of these rights and obtain communication of the information concerning you, simply contact the operating company whose contact details are accessible at the beginning of these Legal Notices.

Cookies

When browsing the website, certain information relating to the browsing of your device may be recorded in files called "Cookies" installed on your device, subject to the choices you may have expressed regarding cookies and which you can modify at any time.

A cookie is a small text file recorded in a dedicated space on the hard drive of your device, when consulting an online service through your browser software. It allows its issuer to identify the device in which it is recorded, during the validity or recording period of the cookie.

The cookies issued by the operating company are used for the purposes described below, during the validity period of the cookie concerned, subject to your choices which result from the settings of your browser software used during your visit to the website and which you can modify at any time.

Cookies from partner companies (third-party cookies) may be placed on your computer via the website pages.

Only the issuer of a cookie is likely to read or modify the information contained therein.

Different types of cookies are used on the website, they have different purposes. Some are necessary for your use of the website.

Analytical cookies

These are cookies that allow the operating company to :

generate statistics and various elements composing the website (sections and content visited, journey) in order to improve the browsing experience offered ;
count the total number of advertisements displayed by it on its advertising spaces, identify these advertisements, their number of displays, the number of clicks and browsing information.

Example of analytical cookies :

_ga Analytics : recording of browsing data
__utm Analytics : recording of browsing data
_gac Campaign : recording of advertising campaign browsing data

Social network cookies and plug-ins (social buttons)

The operating company may include on the website tools for sharing content with other people or for making known to these other people your consultation or your opinion concerning content on our site. This is particularly the case with "Share", "Like" buttons from social networks such as Facebook, Twitter, etc.

The operating company has no control over the process used by social networks in collecting information.

Facebook Connect : connection using your Facebook account
Facebook Social Graph : sharing the page on Facebook
Pinterest : sharing the page on Pinterest
Linkedin : sharing the page on Linkedin
Instagram : sharing the page on Instagram

Cookies and machine identifiers for transaction security purposes

We inform you that when placing your order, the operating company, or its service providers acting on its behalf, may place cookies or collect information relating to your device including the information (security technical attributes) necessary for the recognition of equipment (computer, tablet or mobile phone) in order to allow the identification of your equipment for the purpose of securing transactions in your interest.

Advertising cookies

The advertising content (graphics, animations, videos etc.) broadcast in the operating company's advertising spaces may contain cookies issued by third parties which may allow, during the validity period of the cookies, to count clicks, but also to offer you the most suitable advertisements based on your browsing behavior, interests and preferences.

Refusing advertising cookies has no impact on the use of the site and will not result in the cessation of advertising on the site or on the internet. It will only have the effect of displaying advertising that will not take into account your interests or your preferences.

These cookies mainly depend on advertising networks. We cannot list them exhaustively :

AdWords : purchase of sponsored keywords displayed on Google
Facebook Custom Audience
targeted advertising : recording of browsing journey

Advertising targeting

The site may contain cookies issued by third parties (agencies and advertising tools) and allow them, during the validity period of this cookie, to collect browsing data relating to devices connecting to our sites, but also to offer you advertising content that may correspond to your previous browsing on the site.

In no case does this collection of data allow these service providers to identify you personally. Your name, first name, username, postal address, email address and password are in no case communicated to third parties without your prior and explicit consent.

Your choices regarding cookies

Several options are available to you for managing cookies. Any settings you may make may modify your browsing on the internet and your conditions of access to certain services requiring the use of cookies.

The choices offered to you by your browser software

You can customize your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox etc…) so that cookies are recorded on your device or, on the contrary, that they are refused.

Refusing cookies

If you refuse to record cookies, certain features, such as identification/login to your personal space, personalization of your browsing (choice of favorite language for example) will no longer be available.

The operating company declines any responsibility for the consequences linked to the degraded operation of its services and features due to the refusal of cookies.

How to exercise your choices, depending on the browser you use?

For managing cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser which will allow you to know how to modify your wishes regarding cookies.

For Internet Explorer ™ :
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies

Or
In Internet Explorer, click the Tools button, then Internet Options. Under the General tab, under Browsing history, click Settings. Click the Show files button. Click the Name column header to sort all files in alphabetical order, then browse the list until you see files starting with the "Cookie" prefix (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the operating company name and delete them. Close the window containing the file list, then double-click OK to return to Internet Explorer.

For Safari ™ :
https://support.apple.com/?path=Safari/3.0/fr/9277.html

Or
In your browser, choose the Edit > Preferences menu. Click Security. Click Show cookies. Select the cookies that contain the operating company name and click Delete or Delete All. After deleting the cookies, click Done.

For Chrome ™ :
https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en

Or
Open Google Chrome. In the browser toolbar, click More. Place your cursor on More tools, then click Clear browsing data. In the "Clear browsing data" window, check the boxes for Cookies and other site or plug-in data and Cached images and files. Use the menu at the top to select the amount of data you want to delete. Select From the beginning to delete everything. Click Clear browsing data.

For Firefox ™ :
https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences

Or
Go to the browser's "Tools" tab then select the "Options" menu. In the window that appears, choose "Privacy" and click "delete specific cookies". Locate the files that contain the operating company name. Select them and delete them.

For more information on cookies

The operating company invites you to consult the CNIL website at the following address : https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Consumer Mediation

In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer has the right to refer the matter to the Tourism and Travel Mediator, whose contact details are currently as follows :

Médiateur Tourisme Voyage,
MTV Médiation Tourisme Voyage
BP 80 303